Which of the following is a common third-party rejection reason?

• A. Invalid patient information
• B. The patient is healthy
• C. The pharmacy is closed
• D. The prescription is in triplicate

Answer: (A)

Third-party rejections commonly occur when the claim information doesn’t match what the insurer has on file. Invalid patient information—like a mismatched name, date of birth, or insurance ID—prevents the payer from verifying eligibility and linking the claim to the correct patient record, so the claim is denied. Keeping patient demographics accurate and up-to-date at the point of service helps minimize these rejections.

The other options don’t reflect typical payer denial reasons. Being healthy generally has no bearing on whether a medication claim is approved. The pharmacy being closed is an operational issue, not a payer rejection for the claim itself. Having the prescription in triplicate is an administrative paperwork concern, not a standard third-party denial reason.